Otter.ai vs Fireflies: Best AI Meeting Notes Tool in 2026
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Remote and hybrid teams spend hours in meetings every week. AI meeting note tools like Otter.ai and Fireflies.ai join your calls, transcribe everything, generate summaries, and extract action items automatically. Both save significant time. But they differ in accuracy, integrations, and pricing in ways that matter for different team types.
Quick Comparison Table
| Feature | Otter.ai | Fireflies.ai |
|---|---|---|
| Price | Free; Pro $16.99/mo | Free; Pro $18/mo |
| Transcription Accuracy | ~95% | ~93% |
| Real-time Transcription | Yes | Yes |
| AI Summaries | Yes (OtterPilot) | Yes (AskFred AI) |
| Action Item Extraction | Yes | Yes |
| CRM Integration | Salesforce, HubSpot | Salesforce, HubSpot, Zoho, more |
| Platform Support | Zoom, Meet, Teams | Zoom, Meet, Teams, Webex, more |
| Search Across Meetings | Yes | Yes (AI-powered) |
| Best For | Small teams, simplicity | Sales teams, CRM workflows |
Transcription Accuracy
Otter.ai achieves approximately 95% accuracy in our testing across varied accents and audio quality. It handles speaker identification well and produces clean, readable transcripts. Fireflies.ai reaches approximately 93% accuracy, which is good but noticeably lower for meetings with heavy accents or background noise. Both struggle with heavy jargon and overlapping speakers, but Otter handles these edge cases slightly better.
Winner: Otter.ai.
AI Summaries and Intelligence
Both tools generate meeting summaries with action items, key decisions, and follow-ups. Otter's OtterPilot provides summaries that are concise and well-structured. Fireflies' AskFred AI goes further by letting you ask questions about your meetings in natural language. You can search across all your meetings and ask "What did the client say about the timeline?" and get a specific answer with a timestamp. This conversational search is Fireflies' standout feature.
Winner: Fireflies for AI intelligence. Otter for summary quality.
Integrations and CRM
Fireflies integrates with more platforms out of the box. Beyond the standard Zoom, Meet, and Teams support, it connects to Webex, Dialpad, and other calling platforms. Its CRM integrations are deeper, automatically logging meeting notes and action items to Salesforce, HubSpot, and Zoho CRM records. For sales teams that need meeting intelligence flowing directly into their CRM, Fireflies is the better choice.
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Otter integrates with the major platforms and CRMs but with less depth. Its Salesforce and HubSpot integrations exist but require more manual configuration.
Winner: Fireflies for integrations.
Pricing
| Plan | Otter.ai | Fireflies.ai |
|---|---|---|
| Free | 300 min/mo, 30 min per conversation | 800 min storage, limited AI |
| Pro | $16.99/user/mo | $18/user/mo |
| Business | $30/user/mo | $29/user/mo |
| Enterprise | Custom | Custom |
Pricing is similar. Otter is slightly cheaper at the Pro tier. Fireflies is slightly cheaper at the Business tier. The difference is negligible. Both free tiers are useful for evaluation but limited for daily professional use.
Our Verdict
Choose Otter.ai if: Transcription accuracy is your top priority. You want a simpler, more intuitive interface. Your team primarily uses Zoom and Google Meet. You prefer slightly lower pricing at the individual level.
Choose Fireflies.ai if: Your sales team needs meeting notes automatically logged to CRM. You want to search across all past meetings with AI questions. You use diverse calling platforms beyond the big three. Integration depth matters more than transcription accuracy.
Frequently Asked Questions
Is Otter.ai more accurate than Fireflies?
Yes, slightly. About 95% vs 93% in our testing.
Can Fireflies integrate with my CRM?
Yes. It has deep integrations with Salesforce, HubSpot, and Zoho CRM.
Is there a free plan?
Yes, both offer free tiers. Otter gives 300 min/month. Fireflies gives 800 min storage.
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